At GEORGIA FLOORS, we are committed to providing Legendary Customer Service - service so good we want our customers to brag about it!

We provide a professional level of direct contact and follow-through with your homeowners to resolve problems and provide warranty administration, saving you valuable time and money.

Expert Problem Resolutions: GEORGIA FLOORS has the knowledge and expertise to find the answers. We help determine what caused the problem, provide the best solution options, estimate the cost, and work with you to prevent the problem from reoccurring.

Efficient Repair Methods and Procedures: We give you options that best suit your needs. Our experience will help you avoid “quick fixes”� in favor of appropriate repairs that will satisfy your homeowners.

Cost-Conscious Solutions: We treat your money like it was our own and make every effort to make cost-effective decisions to save you time and money.

GEORGIA FLOORS’ Limited Warranty: Our exclusive written warranty is straight- forward and easy to understand. It supports our commitment to providing your homeowners with high quality products and workmanship.

Up-to-the- Minute Communications: Office and field personnel are connected with NEXTEL radios, cellular phones and digital pagers.

On-Site Inspections: Prompt scheduling and coordination employ either our own service department, manufacturer’s representatives, or independent industry inspectors to visit the job site and perform homeowner inspections.

Customer Service Coordinators are the primary contacts for builders and homeowners with flooring problems. They are responsible for the vital tasks of organizing and coordinating service inspections, repairs and replacement schedules.

Efficient Service Scheduling:
Our computerized scheduling system tracks the status
of service appointments, inspections, open work orders and invoices.

Reliable Response to Emergency Situations: Our service coordinators can be relied on to take care of last minute emergencies that occur before buyer walk-thrus, inspections, and closings.
Certified Inspectors

We have inspectors certified by the Floor Covering Institute of Technical Services (FCITS), industry standards organizations and by our manufacturers.

Qualified Manpower:

Each of our field service representatives average more than 10 years experience in floor covering installation and repair.

Professional Representation:

Field Service personnel are selected and trained to represent both Georgia Floors and our builders in a highly professional manner, �clean, neat and dressed in company attire. Their positive attitude, excellent demeanor and people skills help maintain the builder’s relationship with their homeowners.