Basic Hardwood Care
Basic cleaning and care, link to NOFMA for a free Wood Care Guide.
Carpet Care
Maintenance and stain treatment information
Pooling
From the carpet service department: Pooling is a term used to describe the appearance of darker shading on carpet. Can generate service calls, description of likely causes follows.
Pet Tips
Selection/Service-Describes top 3 causes of pet damage, types of flooring recommended for pet owners, stain treatment and prevention.
Over-wood
From the wood service department: pre-finished wood floors have a slight difference in height from one board to the other-called over-wood. Description of cause and normal parameters.
Suitable Rugs for Wood Floors
This information is excerpted from a technical data sheet from Basic Floor Coatings.
Hardwood Repairs Often Result in Mis-Matched Color Tones
From the wood service department: this tech tip is designed to set homeowners expectations regarding board replacements and color match between original installation and repair.
Color Change in Wood Flooring
From the wood service department: sets customer expectations regarding color change in wood floors due to dye lot variation and UV exposure.
Exotic Hardwoods
Selection-sets customer expectations regarding performance and selection of exotic hardwood floors.
Cracks in Hardwood Floors
From the wood service department: explains the causes of cracks and gaps in hardwood flooring, possible repair strategy, and normal tolerances.
Hardwood Flooring Grades
Selection-Describes the appearance-based grading system used by hardwood flooring manufacturers
Surface Finishes for Hardwood Floors
Selection-helps customers select best finish for site-finished hardwood floors
How To Care For Tile
From the tile service department: care and maintenance, spot and stain removal for tile
Filtration Soiling
From the carpet service department: describes ‘filtration soiling’ or buildup of soil in certain areas of a room or house. Causes and prevention.
Shedding or Fluffing
From the carpet service department: loose carpet fibers on surface of new carpet is called shedding or fluffing. Describes cause and cure.
Shopper’s Guide to Buying Carpet
Selection-explanation of carpet construction and common terms
Understanding Carpet Specifications
Selection-description of carpet materials and terms
New Carpet Has An Objectionable Odor, Is It Harmful?
From the carpet service department: describes manufacturers and EPA stance on carpet fumes
Carpet Pad . . .Thicker Is Not Necessarily Better!
Selection-guide to selecting carpet pad based on room traffic and carpet type.
Shaw Industries Carpet Cleaning Policy
From the carpet service department-choosing a professional carpet cleaner
Addressing Carpet Seam Visibility
From the carpet service department: describes the causes for visible carpet seams
Fuzzy Berber?
From the carpet service department: vacuum recommendations for Berber carpet
Service and Warranty Work
From all service departments: gives hours, phone numbers, and general description of service work performed.